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DELIVERY INFORMATION

Delivery Types

Location

Cost

Estimated Delivery times

Standard Delivery 

UK Mainland

FREE UK DELIVERY

Delivered within 2-4 working days

Delivery times from 8am to 6pm

Standard Delivery – Royal Mail

Outside UK Mainland / Remote Islands

FREE – for Orders over £150

£4 – for Orders under £150

Delivered within 7 working days

 

DELIVERY TO UK

All deliveries to UK Mainland are shipped via Standard delivery. Receiver will be updated about delivery window through text and email and delivery will be made between 8am and 6pm working days. A signature will be required upon delivery. Normally all deliveries are received within the estimated times however due to exceptionally high volume of orders during busy and festive periods, some delays may occur. Rest assured if you have ordered your purchase during busy season it might take a little longer than usual but it will reach you.

For any urgent queries, please contact our customer services team at customer.service@the-cotton.com who are always here to help.

DELIVERY TO EUROPE, USA and REST OF THE WORLD

For Deliveries outside United Kingdom please get in touch on customer.service@the-cotton.com.

GENERAL DELIVERY INFORMATION

DISPATCH TIMING

We aim to dispatch all orders as soon as possible and on the same day for orders placed by 12pm GMT Monday to Friday. Please note that during busy periods and in sale, this is sometimes not possible. Also we cannot cancel an order or change a delivery address once the parcel has been dispatched.

DELIVERY ADDRESS

If you don’t think you’ll be at home to receive your parcel, please give us an alternate address if it suits you better – for example, your work address.

MISSED DELIVERY

Our delivery partners will leave a notice card with contact details explaining any next steps in order for you to receive your order.

DELIVERY DELAYS

We at THE COTTON do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery.

DELIVERY COSTS FOR MULTIPLE DELIVERIES

Even if your order arrives in two packages you will only pay one delivery cost for your order, regardless of how many parcels we send out to you. For additional deliveries THE COTTON will bear cost of the delivery.

CONTACTING US ABOUT DELIVERY

If you have any specific queries regarding delivery, please contact us at customer.service@the-cotton.com.

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